What does the GCA do?

The Association believes in sharing information and experiences at all levels, from senior management to the shop floor, and strives to achieve excellence in customer service, plant quality and reliability. Winter Conferences and summer workshops for garden centre proprietors, managers and staff are a crucial part of the work of the GCA to enhance good communication skills and advise members of the latest retail initiatives to encourage customers to visit garden centres.

Setting and Maintaining Standards

Ensuring customer satisfaction is a crucial aspect of GCA activity and every garden centre is subjected to a comprehensive annual inspection by an independent consultant to satisfy the GCA expectation that members maintain and improve their customer service standards.